fischlPrivacy Policy

This page describes what we collect when you use fischl and how we keep that data protected. We take your privacy seriously and operate transparently about data collection, storage, and third-party sharing. Our policy applies to all fischl services—sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, esports, and account management.

We collect personal information only to verify your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, settle your transactions, and comply with applicable regulations. We do not sell your data. We do not share your information with marketers or advertisers outside our operational partners.

Read on for specifics about what we collect, how long we retain it, and how you can exercise your rights.

What we collect at fischl

When you create a fischl account, we collect your name, email address, phone number, and date of birth. These details allow us to verify your identity and confirm account eligibility. If you are accessing fischl from Jakarta, Surabaya, Bandung, Medan, or another supported region, we confirm your jurisdiction during signup—this is mandatory for compliance.

Payment information is collected at deposit time. We record which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the deposit amount, and the timestamp. We do not store your card numbers or full bank credentials; those details are handled by secure payment processors (your bank, your e-wallet provider, mobile banking operator). We only receive confirmation that the transaction succeeded.

When you use fischl, we log your activity: which markets you view, which bets or spins you place, your wins and losses, your withdrawals. This transaction history is stored in your account ledger so you can review it anytime. We also collect your IP address and browser information for fraud prevention and security purposes.

How we use your data

Your personal information is used exclusively for operational purposes. We verify your identity to comply with know-your-customer (KYC) regulations and prevent fraud. We use your email and phone to send account notifications—login alerts, withdrawal confirmations, settlement updates for sportsbook bets, and customer support responses.

Payment data is used to process deposits and withdrawals. We pass your name and account details to payment partners (banks, e-wallet providers, local payment networks) so they can credit or debit your account. These partners have their own privacy policies; we are not responsible for their data practices beyond contractual requirements.

Activity logs (your bets, spins, market views) are used for settlement, dispute resolution, and regulatory reporting. If you query a sportsbook settlement on an Asian Handicap market or a slot payout, we review your activity log to verify accuracy. We also report aggregated (non-personally-identifiable) transaction data to compliance authorities in supported jurisdictions.

Data retention & storage

We retain your account information (name, email, phone) for as long as your fischl account is active, plus a further period for compliance and dispute resolution (typically 3–5 years post-closure). Transaction history is retained in full for the same period so you can reference past activity and disputes are resolvable.

Your data is stored on servers operated by our infrastructure partners. Some of these servers may be located outside your jurisdiction—for instance, in data centers in Singapore, Europe, or North America. We require partners to maintain encryption and access controls meeting industry standards. By using fischl, you acknowledge that your data may be transferred across borders for storage and processing.

Payment-related data (bank details, card numbers, e-wallet credentials) is never stored by us directly. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet operators) handle that data under their own security practices. We only see transaction confirmations.

Third-party processors & sharing

We share your data with third parties only as necessary for operations. Payment processors (your bank, your e-wallet provider) receive payment details to execute deposits and withdrawals. Compliance authorities (tax agencies, gambling regulators) may receive aggregated reports or specific transaction data if legally required. Customer support vendors may access your account details to resolve disputes.

We do not sell your personal information to advertisers, data brokers, or third parties unrelated to account operations. We do not use your data for marketing purposes beyond sending you operational notifications (settlement alerts, withdrawal confirmations). You may opt out of non-essential communications by adjusting your account preferences.

If fischl is acquired or merged with another entity, your data may be transferred as part of that transaction. We would notify you of any material privacy-policy changes resulting from such an event. This is standard practice in digital services; read our notice carefully if acquisition occurs.

Your rights & account control

You have the right to access your data. Your fischl account dashboard displays your personal information (email, phone, registered address), your complete transaction history, and your account status. You can download or export this data anytime.

You can request correction of inaccurate information. If your name, email, or phone is wrong, contact our support team with proof of the correct details. We will update your account.

You can contact us regarding any privacy concerns. Our fischl support team is available during business hours. For formal data-subject requests in jurisdictions with privacy laws (GDPR, CCPA-equivalent), submit a written request and we will respond within the legally mandated timeframe.

Security & encryption

We protect your data using standard encryption (HTTPS/TLS) for all communications between your device and our servers. Your password is hashed and never stored in plain text. Your account login is protected by your unique credentials; do not share your password.

We maintain access controls limiting who within our organization can view your personal information. Only staff directly involved in account operations, fraud prevention, or compliance access your data. We conduct regular security audits and penetration testing to identify and patch vulnerabilities.

Despite these measures, no system is non-specific info secure. If we detect a breach affecting your data, we will notify you as soon as practicable and explain steps we are taking to mitigate the impact. You are responsible for keeping your password and login secure; do not use the same password on multiple sites.

Jurisdiction & legal compliance

fischl operates only in jurisdictions where local law permits online gaming. During signup, you confirm that your location permits access and that you meet applicable eligibility requirements. If your jurisdiction changes or if local law restricts gaming, your account access may be blocked.

Our privacy policy complies with applicable data-protection regulations in supported jurisdictions. We also comply with Piala Indonesia, Champions League, and other tournament rules prohibiting insider trading or manipulation. If your transaction activity triggers compliance alerts—for instance, unusually large bets during key moments of Liga 1 playoffs or Idul Adha holiday windows—we may request additional verification or restrict account activity pending review.

If we receive a valid legal request (subpoena, court order) for your data, we will disclose it as required by law. We will notify you of such requests when legally permissible to do so.

Policy updates & contact

We may update this privacy policy from time to time to reflect changes in our operations or applicable law. We will post updates on this page with a notice date. Material changes (such as new data sharing) will trigger a more prominent notice and, where required by law, your explicit consent. Continued use of fischl after an update constitutes your acceptance of the new policy.

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. Our English-language team is available during business hours via our help channels. For formal complaints, you may also contact the data-protection authority in your jurisdiction.

Your privacy is important to us. We are committed to transparent data practices and to protecting your information from misuse. Thank you for trusting fischl with your account.